Refund policy

Gyros Organic Farms (YBTarget Core Pvt. Ltd.)

Last Updated: 31 Dec, 2025

1. OVERVIEW

At Gyros Organic Farms, we work with traditionally made, small-batch food products. Due to the nature of food items, we follow a limited and quality-protective return policy, while ensuring fairness to our customers.

This policy explains the conditions under which returns, exchanges, and refunds are accepted.

2. RETURN / EXCHANGE WINDOW

  • We offer a 7-day exchange or return window.

  • You must raise a request within 7 days from the date of delivery of the product.

  • Requests raised after this period will not be accepted.

To initiate a return or exchange, please contact us at:
📧 support@gyros.farm

3. ELIGIBILITY FOR RETURN / EXCHANGE (NON-GHEE PRODUCTS)

To be eligible:

  • The product must be unused, unopened, and in original packaging

  • The invoice must be provided at the time of return pickup

  • Once used or opened, products become ineligible for return or exchange

4. RETURNS / EXCHANGES ARE ACCEPTED ONLY IN THE FOLLOWING CASES

Returns or exchanges will be accepted only in the unlikely situations below:

  • You received a damaged product

  • You received the wrong item

  • The product was not sealed properly at the time of delivery

  • The product was expired at the time of delivery

If your request is approved:

  • The product will be picked up from the same delivery address

  • You will be informed about the expected pickup date

5. EXCHANGE PROCESS

  • Once the return pickup is completed and verified,

  • The replacement product will be shipped within 3–5 business days

6. DELIVERY DISCREPANCIES

In case of any delivery-related issue (missing item, damage, mismatch):

  • Please notify us within 48 hours of the order being marked as delivered

  • Requests raised beyond this period may not be accepted

7. IMPORTANT EXCEPTION:

A2 GHEE RETURN & REFUND POLICY

A2 Ghee follows a separate and stricter policy due to its nature as a premium food product.

7.1 Sample-Based Money-Back Guarantee

  • With every A2 Ghee order (500 ml, 1 L, 5 L, 15 L), a free sample jar (approx. 10–20 ml) is provided

  • The sample is intended only for tasting, smelling, and satisfaction check

  • The net quantity mentioned on the main jar/container includes the sample quantity

7.2 Allowed Return Window for A2 Ghee

  • A return request must be raised within 7 days from the date of delivery

  • Requests beyond this period will not be accepted

7.3 Conditions for 100% Refund on A2 Ghee

A full refund is applicable only if all conditions below are met:

  1. The main jar/container remains completely unopened

  2. The original seal is intact and untampered

  3. Only the sample jar has been used

  4. The return request is raised within 7 days of delivery

7.4 Inspection & Quality Verification

  • Upon receiving the returned main jar/container:

    • Packaging and seal will be inspected

    • Ghee will be tested to confirm it matches the original batch

  • If the product passes inspection, the refund will be approved

  • If any discrepancy is found, the refund request may be rejected

7.5 Shipping Charges for A2 Ghee Returns

  • Both forward (delivery) and reverse (return) shipping costs must be borne by the customer

  • Shipping charges are non-refundable

7.6 Refund Timeline for A2 Ghee

  • Approved refunds will be processed within 4–5 business days

  • Refunds will be credited to the original payment method

The decision of Gyros Organic Farms (YBTarget Core Pvt. Ltd.) after inspection shall be final and binding.

8. CANCELLATION POLICY

  • Order cancellations are accepted only if the order has not yet been shipped

  • If approved, a full refund will be issued

  • We reserve the right to cancel or refuse any order due to:

    • Stock unavailability

    • Pricing or listing errors

    • Incorrect or incomplete customer information

    • Suspected misuse or fraud

9. REFUND PROCESS (GENERAL)

  • Once your return is received and inspected, you will be notified

  • If approved, the refund will be processed to the original payment method

  • Refunds generally reflect within 5–7 business days, depending on your bank or payment provider

10. CONTACT INFORMATION

For any questions related to returns, exchanges, refunds, or quality concerns, please contact us at: 📧 support@gyros.farm